Wallet HORIZEN connection

In the wallet constantly - “connection to the blockchain is interrupted”, what should I do?

What application you are using? Mobile wallet?

I use a wallet on my Windows 10 desktop

Hi, Lissa!

Just jumping into this conversation.
In my testing of Sphere, this seemed to correlate with either network issues or Horizen Explorer issues.
Assuming that you are running version 1.2.5-beta of Sphere, could you describe your network?
Perhaps, run speedtest.net and post your stats, including ping.

Also, are you running Light Mode or Full Mode?

Regards,
Spencer

1 Like

Hello! I am using version 1.2.5-beta Sphere. I’m working in full mode.

Try this:
https://horizenofficial.atlassian.net/wiki/spaces/ZEN/pages/1044250626/Sphere+6.5+-+zend+daemon+unable+to+connect+-+Windows
Regards,
Spencer

2 Likes

Thanks for the help. I did everything, but my wallet only opens with “C:\Windows\Sphere.by.Horizen-1.2.5-beta.exe” and nothing has changed in the wallet itself, although zen has been received. I’ll figure it out further.

If you are still having problems, please open a ticket on https://support.horizen.global.
Thanks,
Spencer